Ordering Help/FAQ


If you have any questions regarding orders you have placed, or would like to place, please contact our office at (510) 601-1300 or send an email to pubs@nortontooby.com. Please refer to our FAQs below to see if your question or concern can be resolved.

Frequently Asked Questions


Q: I would like to ask Mr. Tooby some questions regarding a criminal immigration case.

A: Before we can help you, we need to gather some basic information about the current case and personal history. Please fill out an Intake Form and submit it, along with any relevant documents, to our office. We will review the information and set a consultation fee if we feel we can be of service. 


Q: Where can I get an intake form?

A: Just click here!  If you'd like to have an intake form faxed or physically mailed to you, give us a call at (510) 601-1300. 


Q: I am not able to access the Premium Resources. It's not accepting my password and the link to have the password sent is not working.

A: This problem can occur when your browser is not set to accept cookies. If you are using Internet Explorer, go into Internet Options under the Tools menu and select the privacy tab. Select the Advanced button and set it to accept cookies. 


Q: I signed up for the premium membership on a monthly basis, but I am getting emails saying I'm not making my payments.

A: If you have set your account on automatic renewal it is most likely that we were unable to charge your credit card on file due to expiration or a change of address. Login to My Account. 


Q: I signed up for the premium membership, paid and received my verification email, but when I put the username and password in I get an error message and am not allowed in.

A: If you are receiving the "FAILED LOGIN" message or "SORRY, LOGIN WAS NOT FOUND" message after clicking on the verify email link, check that the ENTIRE verify link is a hyperlink.  Sometimes certain kinds of webmail only display a portion of the verify email link as a hyperlink. If this is the case select the ENTIRE link and paste into your browser's address line. After doing this you will be brought to a page stating "Your account is now verified". Press the "LOGIN HERE" button, then enter your login and password.


Q: I ordered a the premium membership, how do I access my resources?

A: Once you are logged in, go to the blue bar at the top and click on "My Account." There you can access all the Premium Resources.


Q: I purchased an online version of a publication. How do I access it?

A: Once you are logged in, go to the blue bar at the top and click on "My Account." There you can access online editions of our publications, as well as the continuous update service.  Note that Tooby's Categorical Analysis Toolkit, Tooby's Checklists on Criminal Immigration Law, and Tooby's Guide to Criminal Immigration Law are available as PDF downloads, rather than as online books viewable on NortonTooby.com